IMPORTANT INFORMATION REGARDING THE LATEST ADVANCED CHILD TAX CREDIT PAYMENTS IN 2021
We know you have questions regarding the latest Advance Child Tax Credit Payments and we have answers to help you avoid the potentially longer phone wait times.
According to the IRS, the Advance Tax Credit Payment will begin disbursing on July 15th, 2021. The IRS website is the best resource to determine your eligibility, understand your ability to opt-out of advance payments, and ways to update your payment information.
Do I have to take action to receive my payment?
According to the IRS, there is no additional action required by eligible individuals to receive the Advance Child Tax Credit Payment, and the payment will come to the same account you have received your taxes.
When will my Advance Tax Credit payment arrive?
We are unable to provide a specific date of receipt as these payments are administered by the IRS. If you do not receive your payment, we urge you to utilize the Child Tax Credit Update Portal on the irs.gov website.
How do I know my payment has been received?
To view any recent deposits please use our Online, Mobile, or Telephone Banking systems.
Where will my Advance Child Tax Credit Payment be sent?
If you received a direct deposit to your checking or savings account for the last tax payment, refund, or previous stimulus payment, then you should receive it in the same account.
What if changes have been made to my address, account number, or account closed?
We continue to monitor accounts for any issues but strongly suggest checking the Child Tax Credit Update Portal at irs.gov.
What if my account is currently overdrawn or I owe on a loan?
If you believe your account may not be in good standing and/or you are facing delinquency on one or more of your loans, we strongly urge you to reach out to our Account Resolutions (Collections) team for help and to discuss available options at 504.733.7274, option 5. We are here to work with you to find the best solution to serve your needs and keep you on the right path to financial success.
What if I'm getting a check instead of a direct deposit?
It's easy to deposit checks without coming into our branch with Mobile Deposit on our Mobile App. Simply download the app below and follow the Mobile Deposit feature prompts to sign, snap pictures, and deposit your check. Most deposits are posted within two business days. Check deposits can also be made at one of our deposit receiving ATMs, which can be found here.
