OnPath Credit Union
Your Banking, Reimagined.
Meet Opal, OnPath FCUs Interactive Teller Machine
As we continue to streamline account access and provide you with the best experience possible, we have modified our drive-thru lanes and hours of operation to provide more self-service options on your schedule, not ours.
Meet Opal, our newest team member to the OnPath family that allows you to access all of your accounts with or without a debit/atm card.
Deposit checks Withdraw Cash Speak to a Live Agent And more!
Meet Opal
Let us help keep your finances on track with the best banking experience possible, by speaking to ourLive Agents without getting out of your car.
To help with the introduction of this state-of-the art technology, here are the answers to some frequently asked questions:
Q: What is that new ATM?
A: Great Question. It's not an ATM, it's an ITM, an Interactive Teller Machine. We call her Opal, which stands for OnPath Automated Liaison. Opal provides most of the same services as a regular ATM but with the ability to speak to a live agent with or without a debit/ATM card.
Q:Do I have to use the ITM? I prefer a person to help me.
A: We would love for you to use it today and share your feedback with us. Our team members will be there to help you as much as you would like, or as little while you get to know Opal. You can also press the HELP button and, during business hours, a live agent can assist you.
Q:What transactions can I do myself?
You can access any account that is tied to your debit card. With your debit card you can deposit up to 50 checks, 55 bills in cash... all in the same transaction. You can withdraw money in denominations of $100, $20, $5 and $1. You can cash a check against your account if you have funds available. And you can speak to a live agent when you press the help button.
In the future you will be able to:
- Get Cash advances from your credit cards
- Pay loans
- Get more access to your accounts via Opal
Q: Where will you place the Opal machines?
As of March 2022, Opal has been implemented at every branch. Both walk-ups and drive-thru machines have been enabled to help make your transactions faster and more streamlined. Please continue to pardon our progress as we modify our lanes and operations to facilitate the implementation.
Q:Are these machines taking jobs away from real people?
A: Absolutely not! Our commitment to a better banking experience for our members includes our human team members. In fact, we have created new roles specifically focused for operating Opal that include our live Agents. Opal will allow our team members in branches more time to focus on the complex financial situations in your life.
Q:Is Opal secure and private? What if someone hears my account number when Im giving it to an agent?
A: Great Question! Yes, Opal is secure and private. The machine has been designed so that your body blocks the screen where your financial information appears. Additionally, each screen is fitted with a special filter that makes reading the screen impossible unless you are staring right at it head on. Plus, you no longer must tell us your account number verbally; you will either use your OnPath debit card or the secure keypad to begin your transaction.
Q: How do I start a transaction?
A: You can simply use your OnPath debit card and PIN as you normally would. If you do not have a debit/ATM card, simply press the HELP button to speak to a live agent.
Q: Does Opal accept coins? What do I do if I need to deposit or withdraw coins?
A: Opal does not dispense or receive coins. If you need to deposit coins, youll need to use the coin counter in the branch.